Shipping & Delivery Every EMMAAURA ODILE piece is meticulously crafted to order by our master artisans. Please allow 1.5 to 2 months for the creation of your piece prior to dispatch.
Once completed, your order is shipped directly from our Bangkok atelier to the United States via complimentary expedited shipping. International delivery typically takes 3 to 7 business days after dispatch.
To ensure a completely seamless experience, all US import duties and taxes are included. The price you see is the final price—there will be no unexpected charges upon delivery.
Bespoke Commitment & Natural Variations Once an order is placed, the sourcing and crafting process begins immediately. Therefore, we are unable to accept cancellations after an order has been confirmed.
Please also note that natural variations in the leather, including the unique alignment of the "Star Mark," are inherent characteristics of 100% genuine exotic hides. These are the true hallmarks of authenticity and are not considered defects.
Returns & Exchanges Because of the extraordinary rarity of Galuchat and the bespoke nature of our production, all sales are final.
If you believe your item has a structural or craftsmanship flaw upon arrival, please reach out to our Client Services within 7 days of receipt. We stand by the uncompromising quality of our work and will ensure the issue is resolved with the utmost care.